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Transferring Your Indigo License to Another User

License Transfers

This guide describes the necessary steps for transferring your Indigo license to another user.

In some cases, you may wish to transfer your license to another user--for example, if you sell your home along with the Indigo system. We are happy to assist you in this process, and there are only a few steps you need to take. It is important that the steps be taken in this order:

  1. Have the new owner create a new Indigo Account and ask them to let you know the username/email on that account (don't need their password).
  2. In your Indigo Account, cancel your subscription by clicking on the Manage Subscription link next to your license. Note that we can't transfer subscriptions, only licenses. Any time remaining on the subscription will be honored for the new user, but they need to renew, and catch-up the subscription when it expires.
  3. Send us an email with the username/email for the new user's account (along with which license you want to transfer if you have multiple - use the activation name to identify it) and we will transfer the license.
  4. When we're done with that, the new owner will need to deactivate/reactivate the license by selecting the Indigo 20XX.Y -> License Details... menu item and first clicking on the Deactivate License button then--in the resulting dialog--log in using the username/password they created in the step 1 above.